Leveraging human-centered innovation for transforming the social sector

Introduction
The intent of this masterclass is to share Genpact’s first-hand learnings from GSIF where Genpact have successfully applied business frameworks for process transformation in the social sector.

Learning Objectives
Sharing insights & stories about Genpact’s journey to create exponential social impact by leveraging business frameworks to drive innovation & operational excellence. The masterclass will help you reflect on and take back learnings to apply to their organizations

Key Insights from the session
How the power of people, process, data & technology can converge to drive transformation for good. And how various problem-solving tools/techniques when applied by people for people and process can pave the path for exponential and sustainable growth

About the Facilitator
Shalu Manan

Shalu Manan is a HR Transformation Strategist and change influencer. She has spent 20+ years with GE & Genpact in key leadership positions across Operations, Quality and Human Resources. She specializes in driving end to end transformation across hire to retire process and enterprise-wide learning & development initiatives for building strategic organizational capabilities.
She has designed competency models for “future-ready” workforce, partnered with external experts and created a learning ecosystem that fuels self-directed learning culture that aims at helping Genpact meet its client’s digital transformation objectives. Programs designed and implemented by her have won multiple “Brandon Hall Group” Human Capital Management excellence awards and “Excellence in Education” award by LOMA.
Shalu is passionate about leveraging the power of process, people & technology to generate results. It takes collective wisdom to create meaningful experiences for people at the core of any business, work or society. She routinely facilitates workshops for Genpact’s clients, who are in the process of transforming their core services, leveraging design thinking and lean six sigma methodologies. She has played a vital role in designing Genpact’s proprietary Hire to Retire Smart Enterprise Processes and coached several HR transformations projects for clients.
Shalu is a TED(X) Speaker and has presented at multiple conferences in India & abroad - Oracle Open World, Association for Talent Development (ATD), People Matters, Harvard Executive Events & Design Thinking Conference. She was a mentor for GSIF fellow for last 5 years. An MBA in HR & Marketing, Shalu is a certified Lean Six Sigma Black-belt, “Senior Certified Professional” from SHRM, “Certified Professional in Learning & Performance” from ATD, certified Design Thinking Instructor & Facilitator from LUMA, and certified in Digital Strategies for Business from Columbia Business School. She is also PMP, MCSE & LOMA L1 certified.