Workshops and Masterclasses


7-Step Problem Solving Process for Non-Profits


Hosted by
Shriya Sethi, Senior Expert and AP, McKinsey



This masterclass will explore the significance of structured problem-solving techniques in addressing complex business and public policy challenges. Participants will learn about methods like McKinsey’s seven-step problem-solving approach, which offers a clear framework for understanding issues, generating creative solutions, and implementing effective actions. The session will cover essential aspects such as defining problems accurately, using logic trees to deconstruct complex issues, prioritizing key elements, and overcoming cognitive biases to make objective decisions.


Sub-Themes:

  • The art of Problem-solving/ Importance of problem-solving/problem-solving methods: The discussion emphasizes how structured problem-solving methods, like McKinsey's seven-step process, can be applied to a wide range of challenges in both business and public policy. The structured approach allows for clearer understanding, creativity, and effective action.
  • Critical Role of Problem Definition: Properly defining the problem is highlighted as the most crucial step in the problem-solving process. It involves understanding the context, constraints, and specific goals, which sets the stage for effective problem-solving.
  • Benefits and Challenges of Using of Logic Trees and Disaggregation: The discussion covers the significance of using logic trees to break down complex problems into manageable components.
  • Prioritization and Focus in Problem Solving: The conversation underscores the need to prioritize and focus on the most impactful and actionable elements of a problem. This ensures that efforts are directed toward areas that can significantly influence the outcome, avoiding wasted time and resources.
  • Iterative Work Planning and Bias Management: Iteration in work planning is important, allowing for continuous refinement of solutions. The discussion also touches on managing cognitive biases to avoid flawed decision-making, ensuring that problem-solving remains objective and effective.
  • Design Thinking vs Structured Problem Solving: Design thinking focuses on deeply understanding the end-user and their experience, which makes it a powerful approach to problem-solving. It also underscores the importance of testing ideas early and often. This iterative process helps refine concepts and complements more structured, analytical approaches to problem-solving, ensuring that solutions are both user-centered and data-driven.
  • From Analysis to Action: Begin with straightforward methods to grasp the problem before diving into more complex data analysis tools. The aim is to leverage data to extract actionable insights that guide decision-making. After completing the analysis, consolidate the findings into clear, actionable recommendations and present them in a compelling way to effectively inspire and drive decision-makers to take action.


About the Facilitator:

Shriya Sethi, Senior Expert and AP, McKinsey
Shriya is a Senior Expert and AP at McKinsey & Co, and co leads the Social Sector practice for India. Prior to joining McKinsey, she was the Country Director of the International Innovation Corps, a University of Chicago social impact program that works on large scale development programs with central and state ministries in India. At IIC, Shriya has led multiple large scale projects in Health, Gender, Education, Waste, and Technology & Data, for Central and State ministries, such as Ministry of Health, National Health Authory, Ministy of IT, NITI Aayog, and multiple state governments. Shriya began her career as an Exporter, manufacturing and exporting fashion accessories to department stores in Europe. Post her MBA from Booth School Of Business at the University of Chicago, Shriya joined McKinsey and Co with their Chicago office as an Associate. Shriya went on to work as an Internal Strategy Consultant with Honeywell, a fortune 100 global conglomerate where she worked with different business units on competitor analysis, project implementation and new business strategy.